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Tell us about yourself and what type of work you are seeking

Relocated to Arlington, TX in Septmeber. Objective: To leverage my diverse business managment background and diverse experience in manufacturing, production, operations, warehousing/distribution and customer service.

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C. Craig Crouch
817-876-0263
craig.crouch@live.com

Objective: To leverage my diverse business management background and experience in operations, warehousing, distribution, and customer service.
Experience:

10/’08 – 06/’09 Rexam Plastic Closures Inventory Control

 Ensured efficiency of operations via daily asset management and inventory monitoring/cycle counts
 Reconciliation of inventory discrepancies, investigate cause of variances and refine processes to prevent future discrepancies
 Analyze actual shipments and deliveries verses planned activities to reconcile discrepancies
 Managed sample fulfillment program to assist customer service/sales teams in business development

2/’04 – 09/2008 Keystone Recreational Vehicle Company Customer Relations

 Increase customer satisfaction by driving resolution of quality issues with dealers and service centers
 Approval and authorization of warranty claims
 Technical assistance and support of field failures and customer complaints

6/’01 – 12/’03 Adorn LLC Plant Manager

 Managed order fulfillment, production, quality control, and human resources
 Supervised 30 employees including staffing, compensation and employee development plans
 Responsible for submitting and administering annual operating budget
 Increased quality of product and reduced returned goods by 40%
 Increased efficiency of cycle counts reducing inventory errors to less than 2 %

3/’00 to 4/’01 Fan Action, Blue and Gold Catalog Director of Fulfillment

 Developed and implemented a solution to migrate order fulfillment from external to internal fulfillment
 Ground up design and implementation of a 16 person call center
 Evaluated selection and acquisition of inventory and order management software and hardware solutions
 Oversee purchase and training of ACD phone system that lead to decreased call wait times
 Designed and supervised layout of warehouse, including storage racks, pack stations, and bin locations to maximize warehouse efficiencies

2/’92 to 2/’00 University of Notre Dame Director, Catalog Center

 Purchased and implemented installation of inventory/order management computer system and software
 Increased call center Customer Service Representative by threefold
 Initiated batch processing/picking of catalog orders and realized 40% savings in labor
 Managed Notre Dame alumni association targeted marketing campaign centered around the movie “Rudy” yielding over 13,000 video shipments and increased alumni sales and awareness
 Responsible for submitting and administering annual operating budget
 Worked with internal auditing department to create daily reconciliation procedures
 Managed staffing, performance evaluations, and employee development

(additional work history available upon request)

Software and Computer Skills

 SAP
 AS400
 IBM RS6000
 Microsoft Axapta (CRM)
 T.O.P.S. & Datamann Catalog order entry/order management
 Microsoft Excel/Word/Outlook/Office Programs
C. Craig Crouch continued

Additional Activities & Certifications:
 Business RVDA/RVIA Certification May ‘08
 National Catalog Operations & Fulfillment Conferences 1995, 1996, 1997, 1998, & 2000
 Catalog Systems Management Network training seminars 1996 & 1997
 Bar coding seminar Indiana University at South Bend 1996
 Supervisory Development Skills Training, University of Notre Dame Department of Human Resources
 Private Pilot License – (Single engine land)
 Three years Vice President, Whitehall Employees Credit Union
Education:
 Business Management Indiana University, South Bend

References: Available upon request

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