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I have five years of project management, in addition my ten years of telecommunications experience. My previous positions as Purchasing Manager, Buyer, replenishment buyer, retail manager, National Service Manager, Implementation/Project Manager and International Service Coordinator will be beneficial to your organization.

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Cedric A. Ross
4600 Bluebird Lane
Mansfield TX, 76063
(817)320-0685
rossx5@sbcglobal.net

PREMIER ACCOUNT MANAGER

Driving service excellence through strategic execution

Manager with 15 years experience in Project Management, Customer Service, and Telecommunications administration. Extensive knowledge of business processes, customer/account management, as well as technical experience. Utilizes experience along with communication, leadership, and interpersonal skills to exceed goals.

CORE COMPETENCIES

Project Management, Report Presentation, Negotiations, Customer Service, Scheduling Purchasing, Customer/Vendor Relations, Inventory Management, Professional Presentations

EMPLOYMENT HISTORY
VERIZON, Dallas, Texas, Metro Area 1998-2009

International Service Coordinator, Verizon Business (2008 to 2009)

* Upgraded technology for all of Europe, including Russia and Turkey. Managed project to completion, despite critical challenges, including:
* Identifying critical customer-provided information being absent, resulting in a 50% order slow-down.
* Successfully creating new processes/procedures to correct this issue, so that current orders could be processed and new ones would not be bottlenecked in the system.
* Continued with the overall project, completing it on time and within budget.
* Achieved 97% overall order accuracy on all projects by increasing staff process understanding through individual training.

Product Delivery Manager, Verizon Business, (2006 to 2008)

* Managed project to upgrade network of major banking institution. Resolved critical communication issues between the customer and the groups performing the physical work. Reviewed the process and brought parties together to resolve the scheduling issues. Improved project installations to 98% on-time completion and received recognition from the customer and executive management.
* Assisted coworker with overwhelming volume of locations for a project involving a major gasoline retailer. Created a schedule based on customer requirements and total order volume. Scheduled 20% of successful activations during the customer off hours.
* Joined account team to resolve a disconnect between the account team and the customer. Established weekly
conference calls to reconcile procedures of a new internal organization with the unique customer service requirements of the customer.

Premier Service Manager, Verizon Enterprise Solutions Group (2004 to 2006)

* Created separate hierarchies in the customer portal application to allow a healthcare customer to efficiently manage individual locations in the state of Virginia under one account.
* Facilitated an onsite training for all of the telecommunication managers statewide.
* Monitored customer account and assured accuracy of records on a monthly basis.
* Assisted customers in providing back-up emergency network services during Hurricanes.
* Supported procedures to transfer hospital communications to inland facilities during Hurricane Rita.
* Provided support for transferring airline networks during Hurricane Rita and other storm events.
* Upgraded all of the lottery terminals in the state of Delaware. Managed project to completion including
resolving issues with orders and existing service:
* Discovered that proprietary equipment had been placed in the wrong location, resulting in order slow-down and failures with existing service. Also determined customer equipment was the cause of 60% of the issues.
* Developed and implemented action plan to perform customer equipment checks and place the proprietary equipment in the correct location at each site.

Verizon Long Distance
Toll Free Services Coordinator/ System Maintenance Engineer (2002 to 2004)

* Managed the afterhours data files and transfer of Toll Free records and orders.
* Recovered missing data for department processing to ensure that 100% of the orders were processed accurately
and within the lead times.

Verizon Enterprise Solutions Group
Order Entry Representative (1998 to 2002)

Managed initiation of project orders to upgrade network services at bank branches throughout Florida. Completed
the beginning phase of the project with 100% accuracy.

UNISOURCE
Buyer (1998 to 1998)

Exceeded 95% of inventory objectives when purchasing food packaging products for the company's Southwest
Region. Achieved inventory results through proactive marketing and vendor research, then providing the
results to the sales team.

MICHAELS ARTS & CRAFTS
Replenishment Analyst (1996 to 1998)

Managed distribution of retail Arts & Crafts magazine and provided inventory support to Marketing. Determined
print and distribution quantities for retail locations nationwide.

STANDARD SUPPLY & DISTRIBUTING
Purchasing Director (1993 to 1996)

* Utilized negotiation skills to purchase the entire inventory of a competitor going out of business. Purchased entire inventory for 10% on the dollar. Increased margins on purchased merchandise >80%.
* Developed automated purchasing process to replace manual handwritten order process. The process created a
more accurate inventory count and shorter lead times. The automated process lead to a 30% increase in turnover.

Education

M.A. Organizational Management, University of Phoenix 2000-2002

B.A. Political Science, University of Texas at Arlington 1987-1990

ADDITIONAL KEYWORDS

Project Manager, Purchasing Director, Inventory Manager, Buyer, Implementation Manager, Service Manager,
Customer Service, Distribution Manager, Product Manager

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